Privacy policy.

GDPR

Use of Private Information Policy (GDPR)

Last updated: 12 September 2023

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy

  2. How we collect information

  3. What information we hold

  4. Where we store your information

  5. What we use your information for

  6. Who’s responsible for your information at our company

  7. Who has access to information about you

  8. The steps we take to keep your information private

  9. How to complain

  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

If we receive your contact information from one of our partners, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.

  • If you sign up for a newsletter, we only collect your email address.

  • When you buy something from us, we collect your name, email address, phone number, and a delivery address.

  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

  • All purchases are processed by our ecommerce platform and we never have access to your credit card information.

Where we store your information

When you contact us by email or through our website, we store your information in Squarespace. If you sign up for a newsletter, we store your email address in Squarespace, which is the marketing platform we prefer. When you buy something, your information is stored in Squarespace, our ecommerce platform, and if we do business, we store your information in our accounts software. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Isil Campanella is responsible for the security of your information. You can contact them by email at isdiceramics@gmail.com or by phone on 07884 142092 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team has access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Apple, with an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted using Apple hardware and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Isil Campanella by email at isdiceramics@gmail.com or by phone at 07884 142092. If you’re the letter writing type, send your envelope to Isil Campanella, SpudWorks, Station Road, Sway, Lymington SO41 6BA

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Cookie Notice

Our Cookies Policy forms part of and is subject to our Terms of Service

This website uses cookies to improve your experience. We'll assume you're okay with this, but you can opt-out if you wish.

Cookies are small files that a website saves on your computer or mobile device when you visit the site. They are used to help the website remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

We use the following types of cookies:

  • Essential cookies: These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in or filling in forms.

  • Analytical cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

  • Functional cookies: These cookies allow us to remember your choices and provide you with a more personalized experience.

  • Targeting cookies: These cookies are used to deliver advertising that is relevant to you and your interests.

You can choose to allow or block cookies by adjusting your browser settings. However, please note that blocking cookies may affect your ability to use some features of our website.

For more information about cookies, please visit the About Cookies: https://www.aboutcookies.org/ website.

How to manage cookies

You can manage your cookie preferences by clicking on the "Cookie Settings" button at the bottom of this page. You can also manage your cookie preferences in your browser settings.

If you have any questions about our cookie policy, please contact us at Isdiceramics@gmail.com.